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If you are an Insured with State Auto Insurance, please click here -> Contact Us


Contact Us:
Phone Numbers and Email Addresses

Department Phone Number Email/Website
Agency Accounting
Direct deposit of commission (800) 444-9950 ext. 5388 AgencyAcct@StateAuto.com

Agency Contracts and Appointments
Agent Appointments and Licensing (800) 444-9950 ext. 5208 Agency.Operations@StateAuto.com

Customer Service - Help is just a phone call away
Online Support
First, contact a member of our support team to determine the nature of the problem.

(800) 444-9950 option 2

AISHELP@stateauto.com
Then, click here for live remote assistance.

Association Business
Over 23 endorsed association programs around the country (800) 444-9950 ext. 5331   Association-Dept@StateAuto.com

Bond Department
Commercial surety and contract bonds (800) 444-9950 ext. 5112

Business Insurance
Package business, BOPs, workers comp, auto, GL, property and more See My SAContacts to contact your Business Insurance Account Executive or Business Insurance Underwriter

Claims Management
Submit a claim online Submit a claim
24 hour contact center (800) 766-1853
Glass only claims (888) 504-4527
Fax (888) 999-8095

Farm and Ranch Insurance
Products for farm specialty exposures See My SAContacts to contact your Farm and Ranch Underwriter

Flood Insurance
Home, farm, business https://echannel.stateauto.com/agentsite

Large Account Solutions
For the larger, more complex business insurance exposure See My SAContacts to contact your Business Insurance Account Executive

Marketing Materials
Marketing catalog-including brochures and sales material (800) 444-9950 ext. 4946 Department083050-CHQCorpCommunications@StateAuto.com

PaceSetter Producer Program
Sales training and coaching (800) 444-9950 ext. 5652 PaceSetterTeam@StateAuto.com

Payment Services
Direct bill assistance (800) 444-9950 ext. 5118 PaymentServices@StateAuto.com
Live Assistance for Payment Services
Beacon Fax Numbers

Personal Insurance
Home, auto, umbrellas, boat and more See My SAContacts to contact your Personal Lines Sales Representative or Personal Lines Underwriter

My SAContacts
Your contacts by state or region for all lines of business My SAContacts

Sales Support
Newspaper, radio, advertising and co-op (800) 444-9950 ext. 4970 SalesPromotion@stateauto.com

State Auto Merchandise
Giveaways, apparel and calendar program (800) 444-9950 ext. 4970 SalesPromotion@stateauto.com
Directories
Associate
Policy Processing Support
My SAContacts
 
Additional Support:

Request Policy Numbers
Need upload numbers?
Complete this form and we will send them to you.

Report a Software Problem
Email support with specific software problems. We will reply as quickly as possible (within one business day).
Please indicate the specific State Auto software, platform (Windows 95, Windows 98, Windows NT), amount of memory (i.e. 64 MB), hard drive space available and type of network. Also include any specific details relevant to the problem.
You can also email an AIS support representative directly.
 

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