State Auto Insurance Companies
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If you are an Insured with State Auto Insurance, please click here -> Contact Us

Contact Us:
Phone Numbers and Email Addresses

Department Phone Number Email/Website
Agency Accounting
Direct deposit of commission (800) 444-9950 ext. 5388

Agency Contracts and Appointments
Agent Appointments and Licensing (800) 444-9950 ext. 5208

Customer Service - Help is just a phone call away
Online Support
First, contact a member of our support team to determine the nature of the problem.

(800) 444-9950 option 2
Then, click here for live remote assistance.

Affinity Business
Over 23 endorsed affinity programs around the country (800) 444-9950 ext. 5331

Business Insurance
Package business, BOPs, workers comp, auto, GL, property and more See My SAContacts to contact your Business Insurance Account Executive or Business Insurance Underwriter

Claims Management
Submit a claim online Submit a claim
24 hour contact center (800) 766-1853
Glass only claims (888) 504-4527
Fax (888) 999-8095

Farm and Ranch Insurance
Products for farm specialty exposures See My SAContacts to contact your Farm and Ranch Underwriter

Large Account Solutions
For the larger, more complex business insurance exposure See My SAContacts to contact your Business Insurance Account Executive

Marketing Materials
Marketing support -including brochures and sales material (800) 444-9950 ext. 4946

PaceSetter Producer Program
Sales training and coaching (800) 444-9950 ext. 5652

Payment Services
Direct bill assistance (800) 444-9950 ext. 5118
Live Assistance for Payment Services
Beacon Fax Numbers

Personal Insurance
Home, auto, umbrellas, boat and more See My SAContacts to contact your Personal Lines Sales Representative or Personal Lines Underwriter

My SAContacts
Your contacts by state or region for all lines of business My SAContacts

Sales Support
Print media, radio, advertising and co-op (800) 444-9950 ext. 4970

State Auto Collection
Promotional products, apparel, and agent imprint items (800) 444-9950 ext. 4970
Policy Processing Support
My SAContacts
Additional Support:
Report a Software Problem
Email support with specific software problems. We will reply as quickly as possible (within one business day).
Please indicate the specific State Auto software, platform (Windows 95, Windows 98, Windows NT), amount of memory (i.e. 64 MB), hard drive space available and type of network. Also include any specific details relevant to the problem.
You can also email an AIS support representative directly.

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